What does a Scheduler do?
Schedulers are in-house employees who primarily work in healthcare facilities booking patient appointments. They may also operate in other industries, making appointments for employees or other business professionals. When working in the medical field, Schedulers will handle all of the patient’s appointments, like consultations, routine check-ups and procedures.
They’ll usually answer and administer phone calls and emails to greet patients, answer their questions and remind them of upcoming appointments. Schedulers will gather and collect patients’ forms and personal information for appointments and will file and store them in designated locations. They may also be responsible for performing other basic bookkeeping work duties throughout their shift.
Scheduler skills and qualifications
A successful Scheduler will have strong organizational skills as well as strong communication skills for managing incoming calls and working with both internal staff and clients. They should have a professional voice and experience working with people. Having knowledge of scheduling systems and basic computer skills is important but may be learned on the job. Here are several skills and qualifications a Scheduler should have:
- High school diploma or GED
- Excellent communication and organization skills
- Clerical or administrative experience a plus
- Knowledge of health care terminology helpful
- Basic computer program knowledge
Scheduler salary expectations
A Scheduler makes an average of $14.58 per hour. Pay rate may depend on level of experience, education and the geographical location.
Scheduler education and training requirements
Schedulers should have at least a high school diploma or GED. Some employers may prefer candidates with an associate degree in business administration or a field related to their industry. When a Scheduler starts a job, they receive on-the-job training from an experienced administrative professional.
Scheduler experience requirements
Entry-level Schedulers don’t necessarily need experience, though at least one year can be valuable. Experience as a Receptionist or any role involving multitasking and organization can be useful. Schedulers working for a large company or who complete additional duties usually need at least two or three years of experience.
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